Mazi Limited

Job Title: Receptionist

Department: Operations

Location: Nairobi, Kenya

Reports to: Operations Lead

Job Type: Full-time

Salary: Ksh 30,000

About Mazi:

Mazi Mobility is an electric mobility start-up at the forefront of revolutionizing transportation in Africa. We specialize in the development of cutting-edge swapping station infrastructure for convenient and eco-friendly charging. Our goal is to serve e-mobility operators with reliable and affordable on-demand energy, as we drive the transformation of current mass transport systems to a smart, efficient, clean and shared form of mobility.

Scope Overview:

The Receptionist will be responsible for managing the front desk, greeting visitors, answering phone calls, and performing a variety of administrative tasks. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a dynamic environment.

Key responsibilities:

1.   Front desk management:

• Greet and welcome visitors in a warm and professional manner.

• Manage the reception area, ensuring it is tidy and presentable.

• Maintain visitor logs and issue visitor badges as required.

2.   Phone and email management:

• Answer, screen, and forward incoming phone calls.

• Respond to general inquiries via phone and email.

• Take and relay accurate messages to relevant personnel.

3.   Customer service:

• Provide information about the company’s products and services to visitors and callers.

• Handle customer inquiries and direct them to the appropriate department or personnel.

• Assist customers with basic questions and issues.

4.   Administrative support:

• Receive, sort, and distribute daily mail and deliveries.

• Assist with scheduling appointments and meetings.

• Maintain office supplies inventory and place orders as needed.

• Assist with data entry, filing, and other clerical duties as required.

5.   Coordination and communication:

• Coordinate with other departments to ensure smooth operations.

• Communicate effectively with team members to support office activities.

• Assist in organizing company events and meetings.

Qualifications:

1.  Education:

• High school diploma or equivalent; additional certification in office management is a plus.

2.  Experience:

• Previous experience as a receptionist, front office representative, or similar role preferred.

• Experience in the customer service or hospitality industry is an advantage.

3.  Skills:

• Proficiency in Google Suite.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• High attention to detail and problem-solving skills.

• Ability to maintain confidentiality and handle sensitive information.

4.  Personal attributes:

• Friendly and professional demeanor.

• Positive attitude and strong interpersonal skills.

• Punctual and reliable.

• Ability to work independently and as part of a team.

How to Apply:

Interested candidates should send their resume and a cover letter outlining their qualifications and experience to people@mazimobility.com. Applications will be reviewed on a rolling basis.

Mazi is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.