Mazi Limited

Job Title: Technician - Mazi Point Attendant

Department: Operations

Location: Nairobi, Kenya

Reports to: Operations Lead

Job Type: Full time

Salary: Commensurate with experience

About Us

Mazi Mobility is transforming Africa’s transport infrastructure through intelligent electric mobility solutions. We build and operate interoperable battery swapping stations for electric motorcycles, underpinned by a smart digital platform with ambitions to build a multi-battery AI optimization system.

Since 2021, we have been a market leader in charging and e-mobility. In a $30Bn e-mobility market opportunity, we see battery swapping and charging as a key enabler for the development of the sector.

We’ve partnered with various e-mobility companies in the region and see ourselves as building the backbone of what will be the connective system of various countries on the continent and beyond. With a young but highly experienced and motivated team, Mazi is focused on our mission in powering Africans into an electrified future.

Our values

Experience the customer – Mazi exists for its customers; by experiencing the customer, we are committing to live in their shoes, understand their struggles and help them at every turn.

Ubuntu – A team is only as strong as its weakest link; we are a functional unit – focused and dedicated. We are passionate people who care about making a difference and understand we must help each other achieve our ambitious mission.

Be Direct and Accept – We celebrate our wins and don’t shy away from our mistakes. We have hard conversations with empathy and optimize for long-term success and company longevity. Opinions are valid, but we don’t take things personally if they don’t always align. We are quick to make decisions and combine multiple good ideas into singular great ones.

Execution, Execution, Execution (3EX) - We are outcome-based, relentlessly pursuing our goals. We are building a meritocracy. We go beyond most companies for our customers; we care about the what, the why, and the how. Excellence and attention to detail are blended with adaptability and pace. We have a bias to action.

Founding the Future – Mazians are never really satisfied. There is always a faster, better, kinder way to do what we do. We are not scared to go first and fail. We are obsessed with the growth and development of our products, people, and customers. We are predicting the future because we are actively shaping it.

Role Overview

We are looking for hands-on, reliable, and energetic technicians to manage day-to-day operations at our offline battery swapping stations. You will play a critical role in supporting riders, ensuring the safety and quality of swaps, and maintaining the performance of the batteries and equipment. This is a front-line customer-facing role in a fast-paced, mission-driven environment.

Key responsibilities

• Support riders to swap batteries safely and efficiently.

• Confirm battery health and charge levels before and after each swap.

• Ensure proper logging of each swap (via manual logs, USSD, or mobile device).

• Guide riders on proper battery handling.

• Educate new riders on how the swapping process works.

• Provide courteous and prompt assistance to riders at the station.

• Perform routine checks and cleaning of batteries and connectors.

• Identify and report any faulty batteries or swap issues.

• Escalate technical problems to the hardware support team.

• Ensure the station area is clean, safe, and well-organized.

• Monitor and manage inventory of batteries at the station.

• Maintain shift logs and incident reports where necessary.

Qualifications and skills

1. Diploma or certificate in automotive technology, electrical engineering, or a related technical field.

2. Previous experience in a mechanical, electrical, or field service technician role is a plus.

3. Comfortable working with hands-on tools and basic diagnostic processes.• Basic understanding of battery safety and handling is an advantage.

4. Strong communication and interpersonal skills.

5. Ability to work in shifts, including weekends and holidays, depending on station needs.

What we’re looking for

• A problem-solver with a can-do attitude.

• Someone who takes ownership of their work and station.

• A team player who cares about customer satisfaction and operational excellence.

• Passionate about sustainability and innovation in the mobility space.

Why join us

• Be part of a growing movement transforming transport in Africa.

• Work at the frontline of e-mobility innovation.

• Get hands-on experience with batteries and energy tech.

• Opportunity to grow with Mazi as we scale across the continent.

How to Apply

Interested candidates should send their resume and a cover letter outlining their qualifications and experience to people@mazimobility.com. Applications will be reviewed on a rolling basis.

Mazi is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.